Self service timeplus6/19/2023 Just like e-commerce sites, kiosks do a masterful job of curating the customer journey. On top of labor savings, Samsung and GRUBBRR’s all-in-one kiosk can help generate more revenue. “This allows operators to reallocate their labor and redeploy it in other areas like the kitchen where they are short staffed.” “You could get two kiosks with software and hardware for less than 10 percent of that every month,” Zietz says. On average, a cashier at a quick service restaurant open 15 hours per day will cost more than $6,000 per month. First, they help address the colossal challenge of managing labor in the current environment. GRUBBRR self-ordering solutions can benefit restaurants in several ways. The answer to many restaurant operators’ labor woes: automation. So far, operators have addressed labor shortages and new off-premises trends by beefing up delivery services, shortening hours, and operating with skeleton crews, but that’s not sustainable long term. Operators need to understand that this is a permanent change.” “Lots of people have discovered the gig economy, started their own businesses, or found other jobs and are not coming back. “Many restaurant operators expected that come September when stimulus programs ended, restaurant employees would come back to work, and everything would return to normal-but that’s not happening,” says Sam Zietz, CEO of GRUBBRR. These struggles will last far beyond the upcoming holiday and flu season, and, without innovation, are likely to worsen in 2022. The pandemic-and the generous unemployment benefits that came with it-only exacerbated the issues. Now, operators are having a hard time finding staffers even with wages well above the $15 minimums. It started with state and city minimum wage hikes that created healthy competition in terms of worker options. The truth is, however, that the restaurant industry faced a labor crisis years ago. It’s the quick-serve industry’s “perfect storm.”Īfter a year and a half of living with COVID-19, it’s easy to blame these problems on the pandemic.
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